How Deutsche Wohnen lets its flats

In short

1. Request the flat through the form on its listing at deutsche-wohnen.com: your name, phone number and email address, your kind of income and your net income as a band.
2. The answer, in German, if one comes. The email „Ihre Immobilienanfrage …“ is a no, both when others were invited instead and when the flat is let.
3. The viewing. The email „Einladung zur Wohnungsbesichtigung“ names one date and time in front of the building. There is no slot to book: be there.
4. Reserve the flat at the viewing or after it. That only says you want it: Deutsche Wohnen decides once it has checked your documents.
5. Your documents, only when Deutsche Wohnen asks for them, then its credit check.
6. The contract. Sign it and send it back, or do it in the DeuWo Digital app. It stands once Deutsche Wohnen signs too.
7. Deposit and keys. The deposit goes to an account of its own, in one sum or in three parts; the keys come at an appointment.

Sources: Deutsche Wohnen, the way to your new home · Deutsche Wohnen, questions and answers · Deutsche Wohnen's emails to an applicant, September to November 2026

Deutsche Wohnen's emails and what they mean

Deutsche Wohnen writes in German, from vermietung@deuwo.com; one of its invitations came from Vonovia's letting support, vermietungssupport@vonovia.de, signed by Deutsche Wohnen like the others. Each subject names the flat's address and its number (Objektnummer), then a case number between two # signs. The two noes share one subject, so read the text:

• „Ihre Immobilienanfrage …“ (your property request) that says „Aufgrund einer Vielzahl von Anfragen“ (because of the many requests): a no. Deutsche Wohnen invited others to view the flat instead of you. It writes again if none of them turns out to suit.
• „Ihre Immobilienanfrage …“ that says the flat was „zwischenzeitlich vermietet“ (let in the meantime): a no. The flat is let.
• „Einladung zur Wohnungsbesichtigung …“ (invitation to view the flat): you're invited, at the date and time it names.

A named member of the letting team signs each one, and you can answer it: keep the subject as it is, as the email asks.

For many requests no email comes at all. Deutsche Wohnen says it can't answer every request, and that a flat you hear nothing about may no longer be available.

For general questions about renting, its customer service is on +49 30 89786-0, Monday to Thursday 8:00 to 18:00 and Friday 8:00 to 15:00. About a request you sent, ask only the contact person (Ansprechpartner) named on the listing: the form and the hotline can't tell you how it stands.

Sources: Deutsche Wohnen's emails to an applicant, September to November 2026 · Deutsche Wohnen, its flats and each listing's form · Deutsche Wohnen, questions and answers

When Deutsche Wohnen's flats go online

In the last 13 weeks, 724 of Deutsche Wohnen's flats went online on its own website, as FlatStrike saw them, in 146 different hours: 84% of them from Monday to Friday, the most on Tuesdays (21%).

60% of those hours were between 3:00 and 6:00. Each hour counts once, however many flats went online in it. If you look for its flats yourself, look between 3:00 and 6:00. These are past weeks, not a schedule of Deutsche Wohnen's.

Source: FlatStrike, when each of Deutsche Wohnen's flats first appeared on its website

1. The request

Deutsche Wohnen lists its flats on deutsche-wohnen.com and in its DeuWo Digital app. Its pages describe no waiting list: you ask for one flat at a time, from its listing. Flats that need a WBS show only once you tick „WBS vorhanden“ (WBS at hand) under „Suche anpassen“ (refine the search).

„Anfrage senden“ (send a request) on the listing opens Deutsche Wohnen's form. It asks your first and last name, your phone number and your email address, then your kind of income (Einkommensart: your own pay or maintenance, unemployment benefit or social assistance, a pension, or Bürgergeld) and your monthly net income as a band: up to €2,000; €2,001 to €3,000; over €3,000; or none given. A message is optional; the form takes up to 2,000 characters.

The form asks nothing about a WBS, your age or your household.

Sources: Deutsche Wohnen, its flats and each listing's form · Deutsche Wohnen, the way to your new home

2. The answer

Deutsche Wohnen describes no draw. It gets in touch, by phone or by email, with the people it wants to show the flat to.

Its page says an email with a link follows your request, where you can say more about the flat you're looking for. In October and November 2026 no such email came to the applicant whose emails we read, and there was nothing to confirm: don't wait for it.

What may come is one of the emails above. Many requests get no answer at all: Deutsche Wohnen says that so many people ask that it can't reply to every request, and that a flat you hear nothing about may no longer be available. So ask for every flat that suits you.

Once a request is turned down, by you or by Deutsche Wohnen, it keeps your details for 6 months, unless you're still interested in its flats.

Sources: Deutsche Wohnen, the way to your new home · Deutsche Wohnen, its flats and each listing's form · Deutsche Wohnen, privacy policy · Deutsche Wohnen's emails to an applicant, September to November 2026

3. The viewing

If Deutsche Wohnen wants to show you the flat, the email „Einladung zur Wohnungsbesichtigung“ comes, with the flat's address and number in its subject. It names one date and one time, or a window of an hour, on site (vor Ort), and you meet in front of the building (vor dem Haus). In the two invitations we read, the viewing was three days and eight days after the email.

There is no slot to choose and no link to confirm: be in front of the building at that time. To answer the email, reply and keep its subject as it is.

Deutsche Wohnen may also invite you by phone.

Sources: Deutsche Wohnen's emails „Einladung zur Wohnungsbesichtigung“, September and October 2026 · Deutsche Wohnen, the way to your new home

4. The reservation

If you like the flat, you can reserve it there and then, or afterwards. A reservation only says that you want to rent it (lediglich eine Absichtserklärung): whether Deutsche Wohnen lets it to you is decided only once it has checked your documents.

For the reservation Deutsche Wohnen writes up a record (Reservierungsprotokoll) and asks you for every document it needs for the lease. Have them ready as PDF or JPEG files before the viewing.

Sources: Deutsche Wohnen, the way to your new home · Deutsche Wohnen, privacy policy

5. The documents and the credit check

Send your documents as PDF or JPEG files, and only when Deutsche Wohnen asks for them. It asks every future tenant for:

• a copy of your ID card, passport or residence permit, showing your name, address, date and place of birth, nationality, the document's validity and number, and your signature. Black out everything else;
• proof of income: your last three payslips, or your current pension notice or Jobcenter approval, and where it applies your BAföG, child benefit (Kindergeld), maintenance or other support;
• a certificate from your current landlord that you owe no rent (Mietschuldenfreiheitsbestätigung), or other proof that you paid your rent regularly;
• for a flat that needs one, your WBS, the original.

Once you've signed the reservation record, Deutsche Wohnen checks your credit through a credit agency, such as infoscore Consumer Data or Creditreform, which sends it a score. From your answers in the reservation it also works out how well the flat suits you. If both are good, it can offer you the flat. If the credit check is negative or the fit is unclear, a person looks at it again and Deutsche Wohnen talks to you about what is open.

What a landlord may ask for, and when, is in our guide Applying for a flat.

Sources: Deutsche Wohnen, the documents it needs · Deutsche Wohnen, privacy policy

6. The contract

If Deutsche Wohnen chooses you, it sends you copies of the contract that neither side has signed yet. Sign them and send both back, with the documents on the checklist that comes with them. Or, quicker, upload them in the DeuWo Digital app, in which new tenants can also sign their lease.

Your signature is an offer to rent the flat. The lease exists only once Deutsche Wohnen signs it too and sends it back.

Deutsche Wohnen chooses among many applicants and can't consider them all. If it doesn't work out, keep an eye on its new listings.

A dog or a cat needs Deutsche Wohnen's permission, which depends on how many animals you keep and, for a dog, its breed. Small animals such as hamsters or budgies don't.

Sources: Deutsche Wohnen, the way to your new home · Deutsche Wohnen, the DeuWo Digital app · Deutsche Wohnen, questions and answers

7. The deposit and the keys

The deposit is a cash deposit (Barkaution): you pay it into an account Deutsche Wohnen sets up for it, in one sum or in three equal parts. The whole sum, or the first part, is due when the lease begins, and never with the rent. On the listings we read, it was three months' cold rent (Kaltmiete).

Before the lease begins, Deutsche Wohnen gets in touch for an appointment to hand over the flat and its keys, in the flat, on the lease's first day at the latest. At least one of the people who signed the lease, or someone they trust with a power of attorney (Vollmacht), has to be there.

Sources: Deutsche Wohnen, questions and answers · Deutsche Wohnen, the way to your new home · Deutsche Wohnen, its flats and each listing's form

Flats that need a WBS

Few of Deutsche Wohnen's listings need a WBS, and its search hides them until you tick „WBS vorhanden“ under „Suche anpassen“: the box adds them to the list.

Compare your WBS with the flat's details: where they differ, it may not be valid for that flat. A WBS made out for one flat (gezielter WBS) is valid for that flat only. Deutsche Wohnen asks for the original.

The form asks nothing about a WBS, so have yours ready for the reservation.

Not sure whether you'd get a WBS? Our WBS calculator works it out in a minute.

Sources: Deutsche Wohnen, its flats and each listing's form · Deutsche Wohnen, questions and answers · Deutsche Wohnen, the documents it needs

Deutsche Wohnen and Vonovia

Deutsche Wohnen is part of the Vonovia group, and the two handle your request together: Deutsche Wohnen's privacy policy names Vonovia SE and Vonovia Kundenservice GmbH, beside its own companies, as responsible for your details.

Its listings point you to its own DeuWo Digital app for more flats, while the note under its form points you to Vonovia's free „Mein Vonovia“ app. If a flat you reserved doesn't suit you after its checks, you may still apply for other Vonovia flats.

Sources: Deutsche Wohnen, investor relations · Deutsche Wohnen, privacy policy · Deutsche Wohnen, its flats and each listing's form

No money before the lease

Deutsche Wohnen's steps ask for no money before the contract: the deposit is due when the lease begins, into an account set up for it. Pay no one who asks for money to view or to reserve one of its flats.

Its emails come from vermietung@deuwo.com, and an invitation may come from vermietungssupport@vonovia.de, Vonovia's letting support. Each has the flat's number in the subject, is signed by Deutsche Wohnen Immobilien Management GmbH, and its links lead to deutsche-wohnen.com. It asks for documents only once it wants them, as files. About a request, ask only the contact person named on the listing.

Sources: Deutsche Wohnen, questions and answers · Deutsche Wohnen, the documents it needs · Deutsche Wohnen, its flats and each listing's form · Deutsche Wohnen's emails to an applicant, September to November 2026

Questions people ask about Deutsche Wohnen

Does Deutsche Wohnen ask for a SCHUFA report?

Its list of documents names none: Deutsche Wohnen checks your credit itself, through a credit agency such as infoscore Consumer Data or Creditreform, once you've signed the reservation record (more on this). If the check is negative, a person looks at it again and Deutsche Wohnen talks to you about what is open. If the flat doesn't suit you, you may still apply for other Vonovia flats.

Do you need a WBS for a Deutsche Wohnen flat?

Only for a publicly funded flat, and it lists few of them: its search shows them only once you tick „WBS vorhanden“ (WBS at hand) under „Suche anpassen“ (refine the search) (more on this). For such a flat it asks for your WBS, the original, and a WBS made out for one flat (gezielter WBS) is valid for that flat only.

How do you apply to Deutsche Wohnen, and do you need an account?

Through „Anfrage senden“ (send a request) on its listing at deutsche-wohnen.com, on its own form and with no account: it asks your name, phone number and email address, your kind of income and your net income as a band (more on this). You don't need the DeuWo Digital app: you can find flats and sign your lease in it, but the lease works on paper too (more on this).

How long does Deutsche Wohnen take to answer?

Deutsche Wohnen names no time: after you send the form, the page says only that it will get in touch „schnellstmöglich“ (as soon as possible). So many people ask that it doesn't answer every request; if you hear nothing, the flat may no longer be available, and the form and the hotline can't tell you how your request stands (more on this).

What happens after you request a Deutsche Wohnen flat?

If Deutsche Wohnen wants to show you the flat, it gets in touch by phone or by email; the email „Einladung zur Wohnungsbesichtigung“ (invitation to view the flat) names one set time in front of the building (more on this). If you like the flat, you reserve it there or afterwards; Deutsche Wohnen decides whether to let it to you only once it has checked your documents.

Which documents does Deutsche Wohnen want?

From every future tenant: a copy of your ID card, passport or residence permit, your last three payslips (or your pension notice or Jobcenter approval), a certificate from your current landlord that you owe no rent (Mietschuldenfreiheitsbestätigung) and, for a publicly funded flat, your WBS, the original (more on this). Send them as PDF or JPEG files, and only when Deutsche Wohnen asks for them.

Sources: Deutsche Wohnen, the documents it needs · Deutsche Wohnen, privacy policy · Deutsche Wohnen, its flats and each listing's form · Deutsche Wohnen, questions and answers · Deutsche Wohnen, the way to your new home · Deutsche Wohnen, the DeuWo Digital app · Deutsche Wohnen's emails to an applicant, September to November 2026