How Covivio lets its flats

In short

1. Send a message from the listing on covivio.immo, under „Nachricht senden“ (send a message): your name and email address, a reCAPTCHA, then „Abschicken“ (send). No account, no documents.
2. The receipt. The email „Ihre Objektanfrage bei Covivio“ says your message arrived. There is nothing to do.
3. Reply to the invitation. If Covivio offers you a viewing, the letting agent writes to you in person with one date and time. Reply to confirm it, or to cancel.
4. The viewing, with the agent. Bring your questions, not your documents.
5. Send your documents by 10:00 the next day, as JPG or PDF, if you still want the flat. Never before the viewing.
6. The answer. A person chooses; there is no draw. The email „Ihre Anfrage zum Objekt“ is the no.
7. The lease and the deposit. The lease can be signed digitally, and the deposit paid in up to three instalments.

Sources: Covivio, FAQ · Covivio, flat search · Covivio's listings and their contact form, November 2026 · Covivio, renting · Covivio's emails to an applicant, 2024 to 2026

Covivio's emails and what they mean

Covivio writes in German. Three of its emails matter before a lease:

• „Ihre Objektanfrage bei Covivio“ (your property request at Covivio), followed by the address and the Objektnummer: your message arrived. It comes from support@immosolve.eu under the name "Web Service": Immosolve is an IT company Covivio uses for its letting. It says Covivio can't offer every applicant a viewing and will get in touch if it can. Nothing to do.
• „Besichtigungstermin“ (viewing appointment), followed by the street and the Objektnummer: you are invited. It comes from the letting agent's own address at covivio.immo. Reply to confirm the date and time, or to cancel.
• „Ihre Anfrage zum Objekt“ (your enquiry about the property), followed by the Objektnummer and the address: despite its plain subject, this is the no. The flat has gone to another applicant. It can come with or without a viewing first.

You need no account at Covivio: after your first message, the steps go by email between you and the agent.

Sources: Covivio's emails to an applicant: „Ihre Objektanfrage bei Covivio“, May 2024 to October 2026; „Besichtigungstermin“, May 2024, September and October 2026; „Ihre Anfrage zum Objekt“, October 2024, March and October 2026 · Covivio, privacy policy

1. The message

Covivio lists its flats on covivio.immo. Each listing gives the rent with its costs, the deposit (Kaution), whether a WBS is needed, when the flat is free (Frei ab), its Objektnummer and the letting agent in charge (Ansprechpartner:in), with their name and email address.

To apply, Covivio's FAQ says: write through the contact field of the listing. „Nachricht senden“ opens a form on the same page. It asks:

• your title: Frau, Herr or keine Angabe (not given);
• your first name, your last name and your email address;
• your phone number and a message, if you like;
• a tick that you read the privacy notice (Datenschutzhinweise).

Under the form is Google's reCAPTCHA. The form can't be sent until it loads: accept the service where the page asks for it. Then tap „Abschicken“.

The form asks no income and no household, and takes no documents. Address your message to the agent the listing names. What a first message says, with a template, is in our guide Applying for a flat.

Covivio keeps no waiting list: if you don't get this flat, ask again for the next one. Its FAQ says your contact person can note you with a search profile, without commitment (Vormerkung).

Sources: Covivio, FAQ · Covivio, flat search · Covivio's listings and their contact form, November 2026 · Covivio's invitation to a viewing, October 2026

2. The receipt

The email „Ihre Objektanfrage bei Covivio“ follows your message, with the flat's postcode, street and Objektnummer in its subject. It comes from support@immosolve.eu, under the name "Web Service", and is signed Covivio Immobilien GmbH. Its privacy notice is attached, in German and in English.

It asks for patience: with so many requests, Covivio can't offer every applicant a viewing, and it gets in touch if one is possible. There is nothing to confirm or click.

Sources: Covivio's emails to an applicant, „Ihre Objektanfrage bei Covivio“, May 2024 to October 2026 · Covivio, privacy policy

3. The invitation

If Covivio offers you a viewing, the letting agent writes to you from their own address at covivio.immo. The subject is „Besichtigungstermin“, then the street, the postcode and the Objektnummer, and the flat's exposé comes as a PDF.

The email gives one date and one time: „Gerne möchten wir Ihnen folgenden Besichtigungstermin mitteilen“ (we'd like to give you the following viewing appointment). It asks you to confirm it or cancel, by replying: „Bitte bestätigen Sie den Besichtigungstermin oder sagen ab“.

Reply soon. The email names no deadline, but the viewings in September and October 2026 were two days after their invitations. A short reply in German will do: „Ich bestätige den Besichtigungstermin am … um … Uhr.“ (I confirm the viewing on … at …).

Don't count on another time. In May 2024 an agent couldn't move a viewing and kept the one set.

Some invitations also say how to reach the flat, and which documents Covivio wants after the viewing (step 5).

Source: Covivio's emails to an applicant, „Besichtigungstermin“, May 2024, September and October 2026, and an agent's reply, May 2024

4. The viewing

Covivio shows its flats in individual viewings rather than mass ones, it says. The letting agent shows you the flat and answers your questions there: „Fragen können Sie mir gerne persönlich vor Ort stellen“ (you're welcome to ask me in person on site). Covivio may also have an outside agent run a viewing.

Bring no documents: Covivio wants them only after the viewing, as files. Ask the agent for Covivio's forms if you don't have them yet (step 5).

Sources: Covivio, renting · Covivio, privacy policy · Covivio's invitation to a viewing, October 2026

5. Your documents

If you still want the flat after the viewing, Covivio needs your documents by 10:00 the next day, as files, only JPG or PDF: „zum Folgetag um 10:00 Uhr“. Send nothing before the viewing; Covivio asks for them only after it.

What its invitation asks for:

• Covivio's three forms, filled in completely and legibly: the Interessentenbogen Berlin (applicant form), the Selbstauskunft mit konkretem Anmietungswunsch Wohnung (self-disclosure for a flat) and the SCHUFA part further down in the self-disclosure. Write the Objektnummer or the street on them, so they reach the right flat;
• your payslips of the last 3 months; if you're self-employed, a business statement (BWA) with a stamp or proof from the tax office, or your freelance contracts; as a student, your enrolment certificate and your mini-job; child benefit and the like;
• a certificate from your current landlord's management that you owe no rent (Mietschuldenfreiheitsbescheinigung); from a private landlord, a written confirmation and your last 6 rent payments; if you own your home, proof that you paid its property tax;
• your SCHUFA report, if you have one;
• a copy of your ID card, or your passport with your residence permit, and your registration certificate (Meldebescheinigung);
• with a dog: a photo of it, proof of its liability insurance and its vaccination record. Keeping a dog needs Covivio's permission.

Covivio takes no guarantors. Instead, a second person can sign the lease with you, with the same documents as yours.

Where are the forms? The invitation links them to Covivio's downloads page, which on 10 November 2026 held none for people looking for a flat. Covivio's FAQ says your contact person provides them: ask the agent at the viewing at the latest.

Covivio's own tips: send tidy, complete scans, nothing cut off or blurred, every field of its forms filled in, and every document it asks for. Have them ready as files before your first message: the night after a viewing is short.

Sources: Covivio's invitation to a viewing, October 2026 · Covivio, FAQ · Covivio, downloads

6. The answer

A person at Covivio chooses the tenant; there is no draw, and Covivio's pages name no criteria. Its privacy policy names credit checks with credit agencies, and checks before a contract „bspw. durch Internetrecherchen und Bonitätsprüfungen“ (for example by searching the internet and checking creditworthiness). „Eine automatisierte Entscheidungsfindung – einschließlich Profiling – erfolgt nicht“: no decision is made automatically.

If it chooses someone else, the email „Ihre Anfrage zum Objekt“ says so: from many applicants Covivio could choose only one, „sodass die Wohnung bereits vergeben ist“ (so the flat is already let). In October 2026 it came four days after the viewing; in March 2026, six days after a message, with no viewing.

Sources: Covivio, privacy policy · Covivio's emails to an applicant, „Ihre Anfrage zum Objekt“, October 2024, March and October 2026

7. The lease and the deposit

If you are chosen, your contact person takes you through the rest of the letting. Covivio signs the lease and hands over the flat digitally if you wish.

The deposit (Kaution) is cash, paid into a trust account at Sparkasse Dortmund, Covivio's bank. Its details are in § 3a of your lease; pay no rent into that account. You pay it in one sum or in at most three equal instalments, the first by the day the lease begins. Instead of cash, you can take out a deposit insurance through Deutsche Kautionskasse AG. Each listing names its deposit.

Sources: Covivio, FAQ · Covivio, renting

Flats that need a WBS

Some of Covivio's flats are publicly funded and need a WBS. Their listing says „Wohnberechtigungsschein: erforderlich“ and which WBS it takes. The WBS comes from the housing office (Wohnungsamt), and whether you get one depends on your household's income.

Not sure whether you'd get a WBS? Our WBS calculator works it out in a minute.

Sources: Covivio, FAQ · a Covivio listing that needs a WBS, November 2026

No fees, no money before a lease

Every listing says it: „Covivio Mitarbeiter:innen werden von Ihnen bei Abschluss eines Mietvertrages niemals Gebühren verlangen“. Covivio's staff never ask you for a fee for a lease. Never pay anyone who offers you one of its flats.

Pay nothing before you have signed a lease: the deposit goes into the trust account named in § 3a of it.

Covivio's real emails come from support@immosolve.eu (the receipt) and from its agents' own addresses at covivio.immo. Covivio asks you to report scams and any breach of its rules. Its whistleblower portal, covivio.integrityline.com, takes a report anonymously if you wish and confirms it within seven days at the latest.

A question before you apply? Covivio's line for people looking for a flat is (+49) 800 83 99 450.

Sources: Covivio's listings, November 2026 · Covivio, FAQ · Covivio, compliance · Covivio, renting · Covivio's emails to an applicant, 2024 to 2026

Questions people ask about Covivio

Does Covivio ask for a SCHUFA report?

Yes, if you have one: Covivio asks for it with your documents after the viewing, and its self-disclosure form (Selbstauskunft) has a SCHUFA part. Its privacy policy says Covivio may also check your creditworthiness itself before a lease, with information from credit agencies. Its pages don't say whether a flat is possible with a negative entry (more on this).

Do Covivio's flats need a WBS?

Only a publicly funded flat: its listing says „Wohnberechtigungsschein: erforderlich“ (required) and which WBS it takes, the others say „nicht erforderlich“ (not required). The WBS comes from the housing office (Wohnungsamt), and whether you get one depends on your household's income (more on this).

Do I need an account or an app to apply to Covivio?

No: you write to Covivio through the contact form of the listing on covivio.immo, under „Nachricht senden“ (send a message), with your name and email address. After that, the steps go by email. Covivio calls its app Covivio#HOME its app for tenants („Mieter:innen App“) (more on this).

What happens after I write to Covivio?

First comes the email „Ihre Objektanfrage bei Covivio“, which asks nothing of you. If Covivio offers you a viewing, the letting agent writes to you in person with a fixed date and time: reply to confirm it. Covivio says your contact person gives you the forms for your documents (more on this).

Can I pay Covivio's deposit in instalments?

Yes, in at most three equal instalments, the first by the day the lease begins. The deposit goes into a trust account at Sparkasse Dortmund named in § 3a of your lease, and instead of cash you can take out a deposit insurance through Deutsche Kautionskasse AG (more on this).

Sources: Covivio, FAQ · Covivio, flat search · Covivio's listings and their contact form, November 2026 · Covivio, renting · Covivio, privacy policy · Covivio's emails to an applicant, 2024 to 2026